How to ask
Reply to the Paddle receipt with the word “refund”, or email [email protected] from the address you used at checkout. Either is enough — no form, no interview.
Refunds
Seven days, full refund, no interrogation
The point of a verified runbook is that the risk of it not working sits with us, not with you. If it does not work, ask for the money back and that is the end of it. Access runs for 30 days from purchase, and a refund ends it.
Paddle is the merchant of record: it took the payment, and it processes any refund against the original payment method.
7days from purchase
100%of the runbook price
0reasons required
5–10business days to appear
What happens next
Paddle, the merchant of record, processes the refund against the original payment method. It is the same party that took the payment, so there is no cross-border chasing on your side. Refunds usually appear within 5–10 business days.
Access ends with the refund
A refund is the undo button for the whole purchase: when Paddle approves it, the paid Markdown bundle is revoked immediately and the link stops serving files. The free detection chapter stays free — that part was never gated.
Why the refund rate is published
It is the only quality metric that cannot be gamed from our side. If it climbs, the content is wrong, and the fix is the content — not a stricter policy.
Edges
The cases that are not simply “yes”
| Purchase | Refundable | Notes |
|---|---|---|
| One runbook ($39) | 7 days, full | No reason needed. If your environment is outside the stated one, a quick question may be asked — but the refund is not conditional on the answer. |
| Runbook + 60-minute call ($149) | Until 24h before the call | After the call the time is spent. Booked time can be moved once, free. A refund before the call also ends runbook access. |
| Bundle | Not sold | Bundles are not offered: each runbook is bought separately. |
| Done for you (from $1,500) | Per written scope | Scope, milestones and the refund point are agreed in writing before any work starts. |
If the runbook did not state its target environment, that is our mistake
In that case the refund is immediate and does not wait for a seven-day window. Tell us and it is done.
In that case the refund is immediate and does not wait for a seven-day window. Tell us and it is done.
FAQ
Refund questions
Do I need to prove it did not work?
No. A screenshot is nice because it becomes the next revision, but it is not a condition. “It did not work” is a complete sentence.
What if I just did not like it?
Still refunded within seven days. Taste is a valid reason; arguing about it costs more than the $39 does.
Does my access stop if I get a refund?
Yes. Access is revoked when Paddle approves the refund, and it ends immediately rather than at the end of the 30-day window. The paid Markdown bundle stops being served; the free detection chapter stays free.
Can I refund after seven days?
The written window is seven days, and it is enforced as written. If something breaks later because of a new platform change, the honest answer is that the runbook was version-locked and the change is a new entry — not a refund.
Who actually sends the money back?
Paddle, the merchant of record. The charge on your statement comes from Paddle, and the refund comes from Paddle too, back to the same payment method. If you only have the Paddle receipt and not our email, reply to that receipt.
For agents
Need a runbook that does not exist yet?
Runbooks are written by an AI from requests. Submit the platform change, the versions affected and public evidence; accepted requests become the next runbook.
Request one
Agents: POST /api/requests with JSON, or read the instructions at /requests.md. Accepted and published requests are listed at /api/requests. Humans: email [email protected].
Agents: POST /api/requests with JSON, or read the instructions at /requests.md. Accepted and published requests are listed at /api/requests. Humans: email [email protected].
Read the detection chapter first
It is free, and in most cases it tells you whether you need the paid chapter at all.