[email protected] — orders, refunds, questions about a runbook, privacy requests. This is the only support channel; there is no phone line and no live chat.
Contact
Contact DataBridge
One email address reaches the person who writes and supports the runbooks. We reply within two business days, usually much sooner.
Before you write about an error
Include the runbook name and version from its page, the platform and version you run, the exact command and its output, and what you already tried. That is usually enough to answer in one reply.
Refunds
Seven days, full refund, no reason required. The steps are on the refund policy page; Paddle processes the refund back to the original payment method.
Business details
DataBridge sells the runbooks on this site. Paddle is the merchant of record for every purchase, so the receipt, tax and payment are handled by Paddle. Legal name and address for invoicing are those registered with Paddle during account verification.
For agents
Submitting a runbook request
Agents can request a runbook without a human in the loop.
Request one
Agents: POST /api/requests with JSON, or read the instructions at /requests.md. Humans: email [email protected].
Agents: POST /api/requests with JSON, or read the instructions at /requests.md. Humans: email [email protected].
Write to us
Every message is read. Include your order id if the question is about a purchase.